Refund Policy

Last Updated: August 2, 2025

We are committed to providing high-quality products and services. If you're not completely satisfied with your purchase, we are here to assist you. Please read our refund policy carefully before making a purchase.

1. Refund Conditions

  • Return of Damaged or Defective Products: If you receive a product that is damaged or defective, you can request a refund within 30 days of receiving the product. The product must be unused, and you will need to provide your order number and photos as proof of the damage.

  • Refund Request: Please check your order immediately upon receipt and contact our customer service team within 7 days if you notice any issues. Refund requests submitted after 30 days from the date of delivery will not be accepted.

  • Non-Quality Issues: If you are dissatisfied with the product but there are no quality issues, we will still accept returns. However, you will be responsible for the return shipping costs. The product must be in its original packaging and unused.

2. Refund Process

  • Refund Request: To initiate a refund, please contact our customer service team via email at mingordiy@outlook.com or call us at +8618279242262. Provide your order number and a detailed description of the issue. Our customer support team will reply within 24 hours with the return address and instructions.

  • Return Confirmation: Once we receive the returned product and confirm it meets our return conditions, we will process your refund. The refund will be issued to the original payment method used for your purchase.

  • Refund Processing Time: Refunds will typically be processed within 5-7 business days. The exact timing may vary depending on the payment platform. If the refund processing takes longer than expected, feel free to contact us for updates.

3. Refund Method

Refunds will be issued to the original payment method used during the purchase:

  • Credit/Debit Cards: Refunds will be credited back to your credit or debit card account.

  • PayPal: Refunds will be returned to your PayPal account.

  • Other Payment Methods: If you used other payment methods, the refund will be processed according to the payment platform.

4. Return Shipping Fees

  • Quality Issues: If the return is due to product defects or damage, we will cover the return shipping fees. You will need to provide a return receipt or tracking number as proof.

  • Non-Quality Issues: If the return is due to personal reasons (e.g., dissatisfaction, wrong size, etc.), the return shipping cost will be borne by the customer.

5. Non-Refundable Items

The following items are not eligible for a refund:

  • Used or damaged items that are no longer in their original packaging and condition.

  • Return requests made beyond the refund application period (30 days).

  • Non-returnable items such as gift cards, customized products (e.g., personalized DIY items with custom prints or engravings).

  • Products damaged during shipping due to customer error.

6. Customer Support

If you have any questions about our refund policy or need further assistance, please contact our customer service team. We are here to help!

  • Customer Support Email: mingordiy@outlook.com

  • Customer Support Phone: +8618279242262

  • Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)

Thank you for your understanding and support. We are committed to providing you with a better shopping experience!